In security, a mission is identified by a verb. Indeed, it is not realizable if it cannot be defined. The mission can then be detailed into various actions that lead to its achievement.
The security agents' missions will usually observe, prohibit, authorize, channel, welcome and others. In the mission "survey", for example, there are several steps to be carried out, which can be the following: search, progress, hide or even report. It is these elementary acts of the security guard which will constitute the constituent of the mission. Guards learn these fundamental acts during their mandatory training at the security academy before receiving their qualifications and being deployed to their place of employment.
At SDS, "live" in a private space, we provide ongoing training in parallel with regular quality control.
For example, let's develop the mission "observe".
Observe: Verb defining the mission itself in these terms:
This mission obliges detecting an abnormality onsite and analyzing the material cause. This fault can result from someone external to the site voluntarily or not, a person of the site, by the wear of time, an incident or an unexpected event.
Whatever its nature, it is advisable to put follow the elementary acts below:
1. Calm your breathing. Indeed, the senses are more receptive by remaining calm, and we can better feel the visual, olfactory and audible environment.
2. Progress in a dissuasive way. Moving forward without seeking silence, we give proof of a patrol and show strength so we do not have to use it.
3. Look 2 to 5 meters in front of you, alternating right/left to remain vigilant on the details at each stop approximately every five steps.
4. Detect traces, marks or objects signifying an abnormality. In security, unusual facts are always a source of investigation as quickly as they are.
5. Report the facts observed (or- when - what – how – quantity – measures taken).
All this seems simple, but it is not always easy to put it into practice. A mission requires actions, which must be ideally taught and assimilated. Thus, in your SOP, you precisely define the role of the guards and, on the other hand, educate the various actors on the site.
The following articles will be devoted to the main missions we find in the security teams and the elementary acts the team members should master. Words are essential to avoid hypothetical individual interpretations like the famous mission "take in charge," which means nothing.
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